Course Objectives:

The participants will analyse and acquire the following dimensions

• What is communication and its key elements
• How culture is fundamental in the communication process
• The process of communication and the environmental interferences
• The negotiation process and the importance of perception
• The impact of culture in the negotiation process
• Components of a negotiation
• The global monitoring of the negotiation
• Different type of negotiation: bilateral and multilateral
• Characteristics of a good negotiator

Expected Outcomes:

The participant will be able

• to integrate a communication and negotiation team in a constructive manner,
• to ask the right questions,
• to identify strengths and weaknesses within the team, and
• to propose alternative solutions

The participant will acquire

• the analytical capacity of monitoring the negotiation process and motivation of the opposite team(s) and
• the capacity of reaching alternative ways of reaching a win-win agreement in the negotiation process
• the capacity of leading and constructively participate in a negotiation team